Refund policy
Returns and Complaints:
E-book
In the case of e-publications, withdrawal from the contract is possible within 14 days from the moment the file is made available in the Customer's account - only if the file has not been used by the Customer, i.e. by clicking "Download". Once the link has been used, the Customer is not entitled to withdraw from the contract - due to the nature of the service, which makes it impossible to return it, as well as due to the nature of the service with properties closely related to the person of the Customer.
Clothing and gadgets
Complaints about non-performance or improper performance of the Service, including defects in the Article, should be submitted in electronic form, to the Service Provider's e-mail address (e-mail address: support@snapwear.pro ) or by registered mail to the Service Provider's address (3/5 Transmisyjna Street, 92-410, Łódź).
A complaint notification should include:
data enabling identification of the User and contact with him: name and surname, telephone number, e-mail address or mailing address,
definition of the subject of the complaint and description of the circumstances giving rise to the complaint and the date on which it occurred,
The User's expectations, in particular the actions that the Service Provider should take,
User's signature in the case of submission of complaints by mail.
Complaints will be considered immediately, and in any case no later than within 30 (thirty) days from the date of receipt of the complaint by the Service Provider, and in the case of a defective complaint - from the date of correction of the complaint.
If the Service Provider does not respond to the complaint within the period specified in paragraph 3, the complaint will be considered by the Service Provider as legitimate.
The User will be informed about the method of complaint processing in a message sent to his/her e-mail address or mailing address in a manner equivalent to the method of complaint submission.
By entering into a transaction, the User agrees to provide print-on-demand services where the owner of the Print Designs that qualify as a work within the meaning of the Act of February 4, 1994 on Copyright and Related Rights or constitute a trademark within the meaning of the Act of June 30, 2000 on Property Rights is: OUTSIDETHESYSTEM.SHOP, and the service provider printing the project is: SNAPWEAR.PRO 3/5 Transmission Street, 92-410, Lodz, Poland.
SERVICES PROVIDED ARE NON-REFUNDABLE
If you have any questions about returns, you can always contact us at flftimeoffgrid@gmail.com.
E-book
In the case of e-publications, withdrawal from the contract is possible within 14 days from the moment the file is made available in the Customer's account - only if the file has not been used by the Customer, i.e. by clicking "Download". Once the link has been used, the Customer is not entitled to withdraw from the contract - due to the nature of the service, which makes it impossible to return it, as well as due to the nature of the service with properties closely related to the person of the Customer.
Clothing and gadgets
Complaints about non-performance or improper performance of the Service, including defects in the Article, should be submitted in electronic form, to the Service Provider's e-mail address (e-mail address: support@snapwear.pro ) or by registered mail to the Service Provider's address (3/5 Transmisyjna Street, 92-410, Łódź).
A complaint notification should include:
data enabling identification of the User and contact with him: name and surname, telephone number, e-mail address or mailing address,
definition of the subject of the complaint and description of the circumstances giving rise to the complaint and the date on which it occurred,
The User's expectations, in particular the actions that the Service Provider should take,
User's signature in the case of submission of complaints by mail.
Complaints will be considered immediately, and in any case no later than within 30 (thirty) days from the date of receipt of the complaint by the Service Provider, and in the case of a defective complaint - from the date of correction of the complaint.
If the Service Provider does not respond to the complaint within the period specified in paragraph 3, the complaint will be considered by the Service Provider as legitimate.
The User will be informed about the method of complaint processing in a message sent to his/her e-mail address or mailing address in a manner equivalent to the method of complaint submission.
By entering into a transaction, the User agrees to provide print-on-demand services where the owner of the Print Designs that qualify as a work within the meaning of the Act of February 4, 1994 on Copyright and Related Rights or constitute a trademark within the meaning of the Act of June 30, 2000 on Property Rights is: OUTSIDETHESYSTEM.SHOP, and the service provider printing the project is: SNAPWEAR.PRO 3/5 Transmission Street, 92-410, Lodz, Poland.
SERVICES PROVIDED ARE NON-REFUNDABLE
If you have any questions about returns, you can always contact us at flftimeoffgrid@gmail.com.